Given below are our refund policies for different categories
of adventure.
No refund, if a client cancels, as this policy will protect members who have committed their time and money for the tour. It is advised to take out third-party travel cancellation insurance if you wish to be covered. Balance or full payment must be made 60 days before the tour starting date. The following cancellation charges will apply in case of cancellation after the full payment.
Conditions:
If and when, Na Travels has already incurred any costs for
our guest, then it is not possible to recover that money. For examples domestic
flight tickets and permit fees. The permit fee (which has increased this year)
is non-refundable and also, the domestic flight tickets are only partially
refundable. If you timely request us (via email) for a delay/change in your
trip, we will not include you in our permit and will not purchase flight
tickets. We purchase flight tickets and also apply for permits between February
& March depending on the departures and status (full) of the departures.
Domestic flight seats to the Karakorams and Himalayas are sold out way ahead of
time because there are only two daily flights during peak season. Among other
things including permits, the deposit is used to book domestic flights for you
in advance.
Note: All requests for changes in date or holidays must be
made via email and be received in our office within the periods stated above.
Note: All refund requests must be made in writing (email or
letter) and be received in our office within the periods stated above.
Note: We recommend “Global Rescue” insurance company due to
their satisfactory conduct with our clients in the past.
If the required/minimum participants are not onboard for the non-guaranteed departures/holidays by April 30 (mentioned date), deposits will be returned within 7 days (after deduction of transfer fees). Assistance and support will also be provided for a merger with other parties at the same price and services.
In case of cancellation of your tour/adventure due to any reason (Personal, weather conditions, flight cancellation, disasters, etc.), the advance/partial/full payments are refundable after subtracting the following:
Extra charges will apply to any changes made by our guest(s) after making their advance payments. This includes (but is not limited to) increasing/decreasing the number of days, adding/removing destinations or attractions or services, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Extra charges will apply to any changes made by our guest(s) while the tour is ongoing. This includes (but is not limited to) increasing/decreasing the number of days, adding/subtracting destinations or attractions or services, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Extra charges will apply to any changes made by our guest(s) after making their advance payments. This includes (but is not limited to) changing reservation dates, hotels, increasing/decreasing the number of nights, number of rooms, room category, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Extra charges will apply to any changes made by our guest(s) while the tour is ongoing. This includes (but is not limited to) changing reservation dates, hotels, increasing/decreasing the number of nights, number of rooms, room category, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
In case of delaying/postponing of your tour due to any
reason (personal, weather conditions, flight cancellation, disaster, etc.) to a
later date, month or year, the received payments (advance or full) will be safe
with Na Travels. In this case, a new quotation should be requested on a later
date and Na Travels must be contacted ahead of the tour/adventure for
organizing logistics. Normally the prices of services (for instance hotels,
vehicles, fuel prices) vary between the peak and non-peak seasons and also
increase every year. The new quotation will only be adjusted with the received
payments (for the delayed tour) after subtracting the following: